A Hospital Experience with a Rare Chronic Illness: A Letter to Physicians

Middle-aged Caucasian woman lying in a hospital bed, looking exhausted and in pain, with an IV drip attached. The hospital setting and soft lighting convey the struggles of chronic illness and medical trauma. This is an AI-generated image.

This is a firsthand account of my hospital experience with a rare chronic illness, highlighting the struggles patients face in getting the right care.

A Letter to Physicians

When Your Doctor Has Never Heard of Your Condition

Dear Doctor,


You’ve never met me before, but I know you. Or, at least, I know your type. You’re very educated. You know how to treat a myriad of common things—cancer, strep throat, a broken femur of a kid who fell off his bike coasting down a hill. You’re a master at it.


Then you get to me.


You’ve most likely never heard of the extremely rare chronic illness I was born with. You try to hide it, but I see you Googling it on your phone. For the record, that’s not reassuring at all. You ask me about my medical history, and I just give you the broad strokes—like what organs I’m missing and the surgeries I’ve endured since birth. I’ve had over 150 surgical procedures in my three-plus decades of life, but I only tell you the major ones to save time.

Pain Management in the ER: The Struggles of Chronic Illness Patients

I’m in the ER due to a flare-up of my rare condition . I’m in agony, but I’ve been through this so many times that I don’t look like I’m in pain at all. When you ask me to rate my pain from 1 to 10 and I say 7, you look at me skeptically, then suspiciously. You’ve just mentally labeled me a drug seeker.


Eventually, you order a dose of pain meds, but it’s a minuscule amount and does nothing for me. Over the years, I’ve built up a remarkably high tolerance for narcotics, so it takes large doses to control my pain . When I ask for more meds and also request Zofran and IV Benadryl to control the itching that narcotics always give me, you become even more suspicious.


Not only do I need more opioids, but I also want IV Benadryl—something that many so-called drug seekers ask for. But I don’t take it for euphoria. I take it because without it, I will scratch my skin raw. I once scratched so hard I bled, leaving a scar that reminds me of how little doctors believe me.

Hospital Stays and the Challenge of Being a ‘Professional Patient’

I’m admitted to the medical floor, where I now deal with the hospitalist. You, the hospitalist, barely glance at my chart before deciding on an antibiotic. The first one you suggest is something I am severely allergic to, as are the next three you list.


Now you’re annoyed. Surely, I can’t be allergic to that many meds? Oh, but I can—and I am. I’ve been on so many IV antibiotics in my life that my body has rejected or built immunity to many of them. I suggest the antibiotic that I know works, and you look at me like I’ve grown a second head.


What you don’t understand is that I’m not just a patient —I’m a professional patient . Keeping myself medically stable is practically my full-time job.


Fighting for the Right Medications: A Daily Battle

You review my medication list and ask if I really need “all these meds.” Most are supplements, like potassium, because my body doesn’t produce enough to keep me alive. Then you see the psych meds —an antidepressant I take daily and an anxiety med I take as needed.


I can feel your silent judgment. My life can’t be that bad, right?


Actually, my life has improved significantly since I started these meds. I have severe medical PTSD , and they prevent the night terrors I used to have—flashbacks of traumatic surgeries and procedures.


That night, my nurse brings my meds, but those two pills are missing. You decided I didn’t need them. You did, however, order pain meds—a tiny dose that barely helps. But I take it anyway. Even a minor improvement in pain is progress.


Of course, you didn’t write an order for Benadryl, so I scratch my arms until they look like a cat attacked me.

Procedures Without Compassion: The PICC Line Nightmare

After a few days, I’m well enough to go home and continue my IV antibiotics there. The catch? I need a central line before I can leave. That means going to interventional radiology to have a PICC line placed.


I lie on a cold table, nearly naked, strapped down like I’m being prepped for an execution. The doctor scans my arms for a vein and picks one that I know won’t work . I tell him so.


He ignores me.


He begins before the lidocaine takes effect. I scream.


A tech suggests giving me a sedative, but the doctor refuses. “She’s tough,” he says. “She can handle it.”


For 90 minutes , I lay there while he tries and fails multiple times. Finally, on the fourth attempt, he succeeds—placing the PICC in an awkward spot on my shoulder. The failed attempts leave massive bruises and nerve damage .


Back in my hospital room, my nurse—who knows me well—sees what happened. Without asking, he gets me a real dose of morphine , even though it exceeds what you prescribed. He knows my tolerance and what I need. He risks his license to make sure I’m not suffering.

Going Home: The Challenges of Continuing Care

I’m discharged. The home health nurse who is supposed to help me maintain my PICC won’t be available for days . The pharmacy delivering my IV antibiotics claims I live too far away , though it’s only a 15-minute drive.


I spend hours fighting for basic care —just to get the meds I need to stay alive.


When I finally get home, I’m starving. I need a shower, but I have to wait for my husband to help me wrap my PICC to keep it dry. I finally eat, sign for my medications, take a painfully uncomfortable shower, and collapse into bed—falling asleep in less than a minute.

What Physicians Need to Learn from Chronically Ill Patients

This is what it’s like living with a rare chronic illness . It’s exhausting. It’s frustrating.


If the ER doctor had listened to me about my pain tolerance, my suffering could have been managed. If the hospitalist had ordered my anxiety meds, I wouldn’t have woken up in terror every night . If the PICC line doctor had trusted me about my own veins, I wouldn’t have temporary nerve damage in my arm.


Doctors need to listen.


Doctors need to be humble.


Doctors need to have compassion.


Most importantly, doctors need to understand that a chronically ill patient knows their own body better than anyone else ever will. Trust the patient, because they are hardly ever

 wrong.

Signed,
Emily

For a comprehensive understanding of the challenges faced by patients with rare diseases in healthcare settings, consider exploring the National Organization for Rare Disorders' (NORD) personal accounts of rare disease patients. These narratives provide firsthand insights into the experiences of individuals navigating complex medical journeys.

This article, A Hospital Experience with a Rare Chronic Illness: A Letter to Physicians, has been previously publsihed by the author on Medium.

author-img
Article by
Emily Hendricks Jensen

Emily Hendricks Jensen is a former journalist who is now a disability advocate who crochets as therapy. She loves all things Hoarders related, grew up in a bookstore, and holds a MFA in Creative Non-Fiction. In her spare time (does that exist?), she's an avid bookworm, listens to old country music and is an aunt to fifteen kids that are ten years old and younger. She has been married to a Danish man since 2011, who has the same rare medication condition that she does (they met at a support group in 2005), and they live in the Austin area.

Caption:

"The silent struggle of chronic illness is often unseen—until you live it. This AI-generated image captures the quiet resilience of those who endure it." — AI imaged generated for URevolution

×
.collection-description { text-align: left !important; }